GravyStack, Inc. TERMS OF SERVICE
Welcome to GravyStack
These Terms of Service (“Terms”) between GravyStack, Inc., its subsidiaries, affiliates, agents, service providers, and assigns (“GravyStack, Inc.”, “us”, “we”, or “our”) and you (“you”, or “your”), the end user of our Platform, website (www.gravystack.com) (“Website”) and mobile application (“Application”), govern our use of our services, products, features, function, technologies, and content we may offer through our Website and Application, which we refer to collectively as our “Services”. These Terms are a legally binding agreement between you and GravyStack, Inc.
We reserve the right to make modifications to these Terms of Service at any time and for any reason. If we do this, we will post the changes on this page and will indicate at the top of this page the date these Terms were last revised. Any changes will become effective when posted. Your continued use of our Services after changes are posted constitutes your acceptance of the new terms. In the event that a change to our Terms of Service will result in an increase of fees, an increase of liability to our users, fewer types of electronic funds transfers or stricter limitations on the frequency or dollar amount of transfers, you will be notified via email 21 days before the effective date.
PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTIONS) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST GravyStack, Inc. ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEE RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.
You authorize us to share any of your information with Evolve Bank & Trust. It is your responsibility to make sure the data you provided us is accurate and complete.
GravyStack, Inc. will provide you with any and all notifications as well as all customer support related to your Account. Please contact us if you have any questions at firstname.lastname@example.org
For the purpose of these Terms, our business days are Monday through Friday, excluding Federal Holidays.
When you sign-up for a GravyStack, Inc. Account, we will request your mobile telephone number. We request this information in order to send you security confirmation text messages and information about your account and our services. By clicking or tapping to indicate that you agree, you are telling GravyStack, Inc. that you consent and agree to accept and receive communications from us, including via email, text message, calls and push notification to the mobile telephone number you provided us. As part of this consent, GravyStack, Inc., or someone on our behalf, may send you communications generated by automatic telephone dialing systems and/or deliver pre-recorded messages that include (i) security confirmation messages; (ii) communication about your account (such as transfers you requested or received), (iii) communications about use and updates to the Services, and (iv) other information concerning your GravyStack, Inc. Account and the Services. GravyStack, Inc. does not charge you when we communicate with you via text message, but your phone carrier will apply standard text messaging charges and data rates.
You consent to being contacted by us, our agents, representatives, affiliates, or anyone calling on our behalf for any purpose, at any telephone number, or physical or electronic address you provide or at which you may be reached.
You can sign up for GravyStack, Inc. Account only if you are 18 years of age or older and can lawfully enter into and legally binding contracts. You may be permitted to add one or more persons to use our Services through your GravyStack, Inc. Account (each, an “Authorized User”). You agree to provide us any information we request about an Authorized Users may include your minor child(ren). Any minor who uses our Services must do so only as authorized by their parent or legal guardian, who must themselves be a majority age. You acknowledge that these Terms will apply to you and each Authorized User, and you accept these terms on behalf of yourself and each Authorized User. You further agree to and accept full responsibility for any Authorized User’s use of our services, including (A) any transactions made by an Authorized Users; (B) any
transactions made by an Authorized User even if the post data shown on your statement for that transaction occurs after the date you ask us to remove Authorized User from your GravyStack, Inc. Account, (C ) an transactions made by others if an Authorized User allows them to use your GravyStack, Inc. Account; (D) fees and charges resulting from any transaction made by an Authorized User or others if an Authorized User allows them to use your GravyStack, Inc. Account; and (E) any other financial charges and legal liability that an Authorized User may incur in connection with the Authorized User’s use of your GravyStack, Inc. Account. You allow us to discuss your GravyStack, Inc. Account with any Authorized User to allow us to share information about him or her. This includes information we may get from you, any Authorized User, and information about the Authorized User’s transactions and use of our Services. We may suspend or terminate any Authorized User at any time and for any reason.
Through your use of our Website and Application, you may create a GravyStack, Inc. account (“GravyStack, Inc. Account”) that allows you to manage our Services and other products and services third parties may provide to you, including payments functionality.
Users: GravyStack, Inc. Accounts are shared by a group of users (a “Circle”), each of whom falls into one of three categories:
Trust). The Parent can fund the primary GravyStack, Inc. account (the
“Parent Account”) via automated clearinghouse (“ACH”) transfers the
Parent initiates from an externally linked bank account (“Funding
for each Child the Parent enrolls, each of which is a sub account of the
“Parent Account,” as well as a debit card. Debit cards are issued by
Evolve Bank & Trust.
Family. Circle Members are not Authorized Users and can only add
money from an external to a Parent or Child’s accounts. Circle Members will have no visibility or access to the Parent or Child accounts.
Save, Spend and Share Jars. “Save Jar”, “Spend Jar” and “Share Jar” are sub-accounts of the Parent Account that are assigned to each Child. Parents and Circle Members can add funds to Save, Spend and Share Jars on a one-time or recurring basis, as well as on the occurrence of specific events that can be tracked in the Application , for example, by completing “Challenges”
that the Parent defines or approves. With Parent approval, Children can transfer funds between their own Save, Spend and Share Jars and can also transfer funds to the Parent Account. A Child’s personal information, including but not limited to established spending parameters,
pending transactions, approved purchases, and transaction history will be shared with the Parent.
Challenges, Save and Share Goals. Parents can create and approve completion of tasks in the Application. Children can indicate task completion in the Application. Circle Members can also create and fund Challenges for Children, and Children can create and close savings goals for themselves.
The Services are meant to assist you in managing the savings, spending and sharing activities of the Child or Children and are not intended to provide legal, tax or financial advice. We reserve the right at any time to add, change, suspend or discontinue any of our Services, change the fees charged in connection with our Services, or close your GravyStack, Inc. Account, with or without notice to you. However, we will always notify you when the law requires us to update you regarding any changes. We are not responsible for products or services that are provided by any third party.
For your protection, we do have several limits in place. Our current limits are:
Gravystack reserves the right to cancel or suspend transactions due to fraud or compliance related concerns.
IF YOU BELIEVE YOUR USER NAME, PASSWORD, OR OTHER SECURITY CREDENTIALS HAS BEEN LOST OR STOLEN, OR AN ACH HAS BEEN MADE WITHOUT YOUR PERMISSION, NOTIFY US AT ONCE BY EMAILING US AT email@example.com
You will be able to see your transaction history on your GravyStack, Inc. Account through our Website or Application. If you have any questions about these transactions, contact us at firstname.lastname@example.org
For your safety, and for the safety of all of our customers, we require you to agree to the following:
surreptitiously intercept or expropriate any system, data or information;
We also urge you to think carefully before sending funds to an unknown person. 9. Account Security and Responsibility
Any activity on your GravyStack Account is your responsibility. We recommend choosing a strong password that you do not use elsewhere. For security reasons, we require you to agree to the following:
We may terminate, suspend or limit these Terms with you at any time, for any reason, and without advance notice. This means we can stop providing you with any Services, or impose new or additional limits without notifying you. However, we will always notify you when the law requires us to update you regarding any changes. The following sections of these Terms will survive any termination, suspension or expirations of these Terms: Sections 10 and 12-22.
We and our third-party service providers may use your data, including your financial information, to improve our Services. We and our third-party service providers may use anonymous, aggregate financial information to perform analytical research, engage in performance tracking or benchmarking, or to publish, distribute, or license the aggregate, anonymous research data for any purpose.
We protect your sensitive data according to an internal information security policy and program, and as required by law. Despite our best efforts, you understand that transmissions on the Internet and electronic storage cannot always be secure.
You are responsible for safeguarding your username, password, and other security credentials used to access our Services. If you do not safeguard your login information, you will be responsible, within any limits imposed by law, for any loss associated with unauthorized use of your GravyStack Account.
12.1. Governing Law
These Terms will be governed according to the laws of the Commonwealth of Delaware, and all activities performed in connection with our Services will be deemed to have been performed in Delaware. Any controversy, dispute, or claim arising our of our relating to our Services or these terms will be governed by and construed in accordance with the
laws of the Commonwealth of Delaware, except the provisions concerning conflicts of law.
If a dispute arises between you and us, our goal is to learn about and address your concerns, so please send us a message at email@example.com. If we are unable to address your concerns to your satisfaction, we will seek to provide you with a neutral and cost-effective means of resolving the dispute quickly.
THIS SECTION AFFECTS YOUR RIGHTS. PLEASE READ CAREFULLY BEFORE AGREEING TO THESE TERMS.
To resolve disputes in the most expedient and cost effective manner, you and GravyStack, Inc. agree that any dispute arising in connection with our Services will be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief on an individual basis that a court can award.
Our agreement to arbitrate disputes includes all claims arising out of or relating to any aspects of our Services, whether based in equity, contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of our Services. All issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of these Terms.
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND GRAVYSTACK, INC. ARE EACH WAIVING THE RIGHT TO THE TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION.
We both agree that nothing in these Terms will be deemed to waive, prelude, or otherwise limit either of our right to (a) bring an individual action in small claims court, or (b) pursue enforcement actions through applicable federal, state, or local agencies where such actions are available.
Any arbitration between you and GravyStack, Inc. will be governed by the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Consumer Arbitration Rules (collectively, the “AAA Rules”), as modified by these Terms. For information on the AAA, please visit its website, http://www.adr.org. Your arbitration filing fees will be governed by the AAA Rules. If it is determined by the arbitrator that you cannot afford such fees, GravyStack will pay all arbitration fees and expenses. If there is
any inconsistency between any terms of the AAA Rules and these Terms, these Terms will control.
Any arbitration hearings will take place at a location to be agreed upon in Dover, Delaware. You or GravyStack may choose whether the arbitration will be conducted (i) solely on the basis of a document submitted to the arbitrator, (ii) through a nonappearance based telephonic hearing; or (iii) by an in-person hearing as established by the AAA Rules. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of both you and us.
YOU AND GRAVYSTACK, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
You agree that the enforceability of these arbitration provisions will be determined by the arbitrator as provided in the AAA Rules. You agree that the arbitration provisions of these Terms in effect at the time of demand or action, and not the time of your or our alleged injury, will be provisions that will be applied by the arbitrator or a court.
12.4. Forum for Disputes
Except as otherwise agreed by the parties in Section 19.3, you agree that any claims that you have against GravyStack, Inc. must be resolved by a court located in Kent County in the Commonwealth of Delaware. You agree to submit to the personal jurisdiction of the court located in Kent County, for the purpose of litigating any claim.
OUR SERVICES AND RELATED SOFTWARE ARE PROVIDED ON AS “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WE AND OUR EMPLOYEES, CONTRACTORS, AND AGENTS EXPRESSLY DISCLAIM ALL WARRANTIES OR ANY KIND AS TO OUR SERVICES AND ALL INFORMATION INCLUDED IN OR ACCESSIBLE FROM OUR SERVICES, WHETHER EXPRESS OR IMPLIES, INCLUDING WARRANTIES OR TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We make reasonable efforts to make our Services available, but we make no representations or warranties regarding our Services, including the time needed to complete transaction processing because our Services are dependent on many factors outside our control. We do not have control over merchants’ delivery of goods or services paid for using our Services and cannot ensure merchants will deliver goods or
services or the quality of goods or services. Some jurisdictions do not allow the disclaimer of implied warranties, so this disclaimer may not apply to you.
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS GRAVYSTACK, ITS AFFILIATES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS AND REPRESENTATIVES FROM ANY AND ALL CLAIMS, ACTIONS, PROCEEDINGS, LOSSES, LIABILITIES, DAMAGES, SETTLEMENTS, PENALTIES, FINES, EXPENSES AND COSTS (INCLUDING REASONABLE ATTORNEY’S FEES) CAUSED BY, ARISING FROM OR RELATING TO YOUR USE OF OUR SERVICES.
If you owe us any amount, you give us a security interest in your GravyStack, Inc. Account and your funds held in any pooled account. You also give us the right, to the extent not prohibited by applicable law, to set off against your funds to pay the amount owed to us. You agree that the security interest you have given us is consensual and is in addition to our right to set off. If we exercise our right to set off, we will notify you to the extent required by applicable law.
YOU AGREE THAT ACCESS TO AND USE OF OUR SERVICES IS AT YOUR OWN RISK. EXCEPT AS REQUIRED BY APPLICABLE LAW, YOU AGREE THAT WE WILL NOT BE LIABLE FOR ANY HARMS RELATED TO OUR SERVICES. WHICH LAWYERS AND COURTS OFTEN CALL DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH HARMS. OUR MAXIMUM LIABILITY FOR ALL CLAIMS, ACTIONS, PROCEEDINGS, LOSSES, LIABILITIES, DAMAGES, SETTLEMENTS, PENALTIES, FINES, EXPENSES AND COSTS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO US TO ACCESS AND USE OUR SERVICES OR $100, WHICHEVER IS GREATER.
Some jurisdictions do not allow for the exclusion or limitation of liability for consequential or incidental damages, in which case, this limitation may not apply to you.
We own all right, title and interest in our Services and associated software and technology. This means that everything on our Website and Application (for example,
text, graphics, links, logos, images) is our intellectual property. You agree not to use our intellectual property for any purpose.
The technology and software underlying our Services or distributed in connection with our Services are the property of GravyStack, Inc. and its affiliates (the “Software”). Subject to the terms and conditions of these Terms, GravyStack, Inc. grants you a non-transferable, non-sublicensable, non-exclusive, nd revocable right and license to use the object code of any Software on your device(s) solely to use our Services as intended, provided that you agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly given in this Section are reserved by GravyStack, Inc.
If we do not enforce any provision in these Terms, it will not be considered a waiver.
If any provision of these terms is found unenforceable, then that provision will be severed from these Terms and not affect the validity and enforceability of any remaining provisions.
If an arbitrator or court finds any provision to be invalid, you and we agree that the arbitrator or court should give valid effect to the intention of that provision, and that the remainder of the Terms remain in full force and effect.
We reserve all rights not expressly granted to you.
GravyStack, Inc. wants to hear your comments, concerns, suggestions, or questions. Send us a message at firstname.lastname@example.org or through our Application.
The listed fees may or may not be applicable to all account types. Some of these fees may be waived under certain conditions.
Account or Service Fees Fee Amount Frequency
User Subscription $4.99 Monthly
Challenge Fee $0.49 Per occurrence Account Closure $5.00 Per account
Cash Management Fee Amount Frequency
ACH Same Day $0.08 Per transaction ACH Next Day $.0.03 Per transaction Interchange Fee 1.00% Per transaction Custom Debit Card $12.00 Per card
Unauthorized Return Fee $10.00 Per occurrence ACH Return Fee $0.06 Per occurrence Card Chargeback Fee $25.00 Per occurrence
By clicking Continue, you authorize GravyStack, Inc. to provide instructions to debit or credit funds from the bank account indicated above (your “Linked Account”) for the amounts you select and on the date (for one-time payments) or dates (for recurring payments) that you indicate to GravyStack, Inc. when you use the application’s features to transfer money to or from your GravyStack Parent Account (if you are a Parent) or to transfer money to a GravyStack user’s goal (if you are a Circle Member). This authorization applies to one-time, on-demand transfers; recurring transfers; and other ACH transfer features that may become available.
You authorize GravyStack, Inc. to continue to provide instructions to debit or credit your Linked Account for requested transfers until this authorization is revoked, which can only be done by emailing email@example.com. You also authorize GravyStack, Inc. to provide instructions to debit or credit your Linked Account as needed to correct any errors, process returned and reversed payments, and for similar issues, to the extent permitted by law. You acknowledge that the origination of ACH transactions must comply with the provisions of applicable law and the rules of the National Automated Clearing House Association (NACHA). You request the financial
institution that holds your Linked Account to honor all transfers initiated in accordance with this authorization form.
I agree to print this ACH Authorization and retain a hard copy or save as an electronic copy.
If enabled by Platform for your GravyStack Account, you may link an account with us or an external account at a third-party financial institution for online transfers between your linked account(s) and your GravyStack Account. If enabled by Platform, you may link your external account(s) with your GravyStack Account by (i) logging into your financial institution on GravyStack Website or Mobile App by providing the account and routing details for the external account and verifying the two (2) micro deposits we send to your external account the next business day. We may also verify your control of the external account by requiring you to submit proof of ownership of the external account(s). All linked accounts must be with financial institutions in the United States. We may decline the use of any external account that we believe may present a risk to you and/or us. By linking your external account to your GravyStack Account, and by subsequently logging into your linked account(s) through the GravyStack Website or Mobile App, you authorize us to view your account history and profile, including, but not limited to, your account and routing details, authentication details, balance, transaction history, contact
I certify, under penalty of perjury that:
The Internal Revenue Service does not require your consent to any provision of this document other than the certifications required to avoid backup withholding.
Terms of Service
Synapse Financial Technologies, Inc.
Hello, from your banking concierge, Synapse. We are always looking for new ways to connect our customers with helpful banking and other financial services. By giving you control of your identity and financial data, we make it easier for you to connect your internet and banking self to leading financial technology companies (“Platforms” as defined further below) and improved your everyday life.
Think of us as your secure, cloud based identity manager and banking matchmaker. We store your personal information with bank-grade security to help connect you to the banking and financial services offered by Platforms you need through your favorite applications.
Our goal is to make connecting with banks (both your current bank(s) and our bank partners) with innovative Platform applications easier to use + more secure.
Have questions or comments? Email us at firstname.lastname@example.org.
Terms of Service
Effective as of January 26, 2021.
If you are reading these Terms of Service, that means (1) you are using a website or phone application that uses Synapse to power your banking needs; (2) you created an account on websites
If you do not agree to these Terms of Service, you must immediately stop using our services.
NOTICE OF BINDING ARBITRATION
ANY CLAIM, DISPUTE OR CONTROVERSY OF WHATEVER NATURE ARISING OUT OF OR RELATING TO THE TERMS OF SERVICE SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN ACCORDANCE WITH THE PROCESS DESCRIBED IN THE SECTION TITLED “BINDING ARBITRATION” BELOW. PLEASE READ THE SECTION TITLED “BINDING ARBITRATION” CAREFULLY.
Synapse Financial Technologies, Inc. and our affiliates or subsidiaries (collectively “Synapse,” “we,” “us,” or “our”) is a financial software layer between banks, investment advisors, and the financial technology platforms using our services (“Platform”). We make it easy for Platforms to provide banking services (e.g. bank transfers or accounts) to you through Synapse’s bank partners (collectively “Banks”).
Check out our website (https://synapasefi.com/) or feel free to email us at email@example.com to learn more about Synapse.
By using our services offered through Platform’s or our website or phone application, you became a customer of Synapse. You agree to these Terms of Service when you use the services. You understand that all bank and transaction related services are provided directly by the Bank, except as it relates to specific services provided to you by your Platform. Similarly, Platform is responsible for providing their services to you pursuant to your agreements with Platform. Synapse’s services allow you to easily communicate with banks and other financial institutions through Platforms. By using our service, you grant us the right, power, and authority to act on your behalf to access and transmit your personal and financial information, and requests for services between Bank, Platform, and any other financial institutions (as applicable).
By using our services or by accessing Synapse’s or a Platform’s website or phone application, you acknowledged and agree that:
You are at least 18 years old (or legal age of capacity of your state) and you have the right, authority and capacity to enter into these Terms of Service. If you are accepting these Terms of Service on behalf of any legal entity, including any company, organization, government, or governmental agency, you have been authorized to do so and to act on behalf of such legal entity:
The information and instructions you provide us are true, accurate, and complete, as you are solely responsible for such information and instructions. Additionally, you will provide all information requested by us, such as your name, email address, phone number, date of birth, social security number or tax identification number, photo ID, online login credentials or your account and routing numbers for your bank or credit union account (“Bank Account”), and such other information as we may request from time to time. You agree to update us if the information changes (collectively, your “User Data”). We may use third parties to verify all or a portion of your information.
If Platform or we provide you with a login credentials (e.g. username, password or PIN) to access our services, (i) you will keep this information secure and confidential; (ii) you will not share such information with third parties; and (iii) you understand that you are responsible for all activity any person conducts using your login credentials to access our services, regardless of whether or not you authorized the activity. We will never ask you for your login credentials by phone or through email.
By using our transactions services to send funds via the Automated Clearing House (“ACH”) from your linked Bank Account(s) to your Account, Platform or a third party, you authorize us (as agent of Bank) to debit the Bank Account indicated by you for the amount and on the date provided by you. You understand that because this will be an electronic transaction, and funds may be withdrawn from your account as soon as the above noted transaction date. You will not dispute your Platform, Bank, or Synapse debiting my account, so long as the transaction corresponds to the terms indicated in the transaction web form provided to you.
We may limit or suspend your access to our services or take other actions against you if the information you provide us is incorrect or you otherwise breach these Terms of Service as further detailed in these Terms of Service.
Your use of our services do not violate any laws or regulations or any agreements with any third parties.
We do not provide any endorsements or guarantees for any individual or entity using the Synapse’s services (including the Platform you accessed to use our services), nor any third party offers, goods or services featured on our websites. Information regarding third party offers, goods, and services is provided on our websites for informational purposes only, and may not be true, accurate, or reliable.
Important information about procedures for using our services under the USA PATRIOT Act of 2001: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you use our services, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a form of identification with your photograph or other identifying documents.
You understand and agree that you will not:
(ix) choice of law, (x) marijuana or controlled substance supply, (xi) tribal and entities that are not governed by the U.S. or states, (xii) mail order or telephone order companies, (xiii) business located outside of the U.S., (xiv) adult entertainment, (xv) stored value cards, (xvi) illegal or fraudulent goods or services, including, but not limited to, illegal substances, counterfeit goods, stolen goods, illegal or controlled substances, and substances that pose a risk to consumer safety (including synthetics, “potpourri not for human consumption”, and other similar items), illegal online gambling / wagering, pyramid schemes, counterfeit goods, unlicensed sale of firearms or weapons, (xvii) any type of money laundering, or (xviii) other businesses that operate or engage in any business regulated by FinCEN, including money service businesses, e-money business, and businesses selling money orders or traveler’s checks, and virtual or crypto-currency marketplaces and exchanges;
Synapse provides software services to you and Platforms to give you the ability to send and receive funds from third parties in addition to open up an Account. All funds transfer services are provided by Bank, as Synapse does not receive, hold, or transmit funds. Our software allows you to send funds transfer instructions to Bank. Any funds balances displayed by Synapse’s software are held in your Account, or otherwise held by Bank or Platform for your benefit, as applicable (“Account Balance”).
SYNAPSE MAKES NO REPRESENTATIONS OR WARRANTIES RELATING TO YOUR FUNDS OR ACCOUNT BALANCES INCLUDING FEDERAL DEPOSIT INSURANCE CORPORATION (“FDIC”) INSURANCE COVERAGE. SUCH REPRESENTATIONS AND WARRANTIES MAY BE FOUND IN YOUR SPECIFIC ACCOUNT AGREEMENT OR AGREEMENT WITH YOUR PLATFORM. UNLESS NOTIFIED OTHERWISE BY SUCH AGREEMENTS, YOUR ACCOUNT BALANCES MAY LOSE VALUE IN THE EVENT BANK, THE BROKER DEALER, OR PLATFORM ENTERS A RECEIVERSHIP.
We provide software services to facilitate your requests for services relating to your Account as detailed in such agreements. We are not responsible or liable if your request for such services is limited, delayed, or denied for risk, compliance, or other reasons.
as otherwise noted in these Terms of Service. Such transaction services may be limited, delayed or denied for risk and compliance reasons that we may not be able to disclose to you. You understand that the transactions may be limited, delayed or denied and expressly disclaim any claims relating to such actions. We are not responsible for reviewing the accuracy of the transactions (amount, date, or the sender or receiver of funds). Additionally, we are not responsible if the receiver of funds rejects your transaction.
We may from time to time offer additional services or remove services without prior notice to you. You agree to be bound by the terms and conditions of such services as they may be offered to you.
Fees for services offered under your Account are detailed in the specific Account agreements. If you use our Transaction services listed in Section 4(b), you may be charged a transaction fee by Platform or us as detailed in your agreement with Platform. Transactions completed on our website or phone application may include a transaction fee as detailed when you make a transaction request.
In the event that a sender or the sender’s financial institution requests a reversal of payment or Synapse decides against you in a dispute against you, we reserve the right to charge you a $15.00 fee in addition to the full amount of the transaction (collectively, the “Reversal Liability”). You agree to immediately reimburse for the Reversal Liability. Additionally, you authorize us to recover any Reversal Liability due Synapse or Bank by debiting your available Account Balance. If you have an insufficient Account Balance, you authorize Synapse and our Bank to take any of the following actions to recover the remaining amounts from you:
Synapse is always looking for ways to protect you from abusive business practices, security related issues and other issues you may encounter with Platform and our Banks. If you have a complaint against how Platform or Bank is providing services to you or using your User Data, just let us know by emailing us at firstname.lastname@example.org per below. We cannot warranty or guarantee anything under this section, but if we are able to help, we will work with you to resolve your complaint so long as such assistance is commercially reasonable and does not violate any agreements with third parties, regulations or laws. Disputes relating to your
Account shall be governed by your specific account agreements. Below is more information on how we can try to help you with other Disputes (as defined below).
You understand and agree that we are not responsible for the goods or services that you pay for using our services, including but not limited to those offered by your Platform and other third parties. Each Platform and seller that you purchase from is responsible for providing the goods and services that you purchase and for providing all customer service related to those goods and services. We recommend that you review Platform’s and, if applicable, a seller’s policies before completing your purchase. You are responsible for resolving any disputes that you may have with a
Platform or a seller. If you have exhausted all options for resolving a complaint about abusive business practices, security related issues, or other dispute with a Platform or a seller, you may choose to file a dispute claim with Synapse (“Dispute”) by following the steps in this “Disputes” Section.
By filing a Dispute, you understand and agree that:
You are asking us to assist in resolving the dispute in its sole discretion and that such assistance or Synapse’s decision may not be satisfactory to you;
Synapse’s assistance in resolving the dispute does not guarantee any particular outcome or any action on our part; and
You release Synapse and our officers, directors, agents, employees, subsidiaries, and suppliers from all claims, demands, and damages of any kind arising out of your dispute with a seller and Synapse’s review of your Dispute.
and Platform relating to such Dispute;
Platform, including any steps already taken
to resolve the issue, and copies of
supporting documentation (e.g. email
correspondence, related agreements and
promises or affirmations, etc.); and
email@example.com with the following information:
names of both parties, if available;
and Platform relating to such Dispute;
your disagreement with the recipient,
including any steps already taken to resolve
the issue, and copies of supporting
documentation (e.g. when you first noticed
such unauthorized activity, email
correspondence, receipts, shipping
Provide any additional information or documentation that we may request. Once Synapse has decided the outcome of the Dispute, the parties will be notified of the decision. You are required to comply with the decision and complete any actions required by such decision.
All disputes relating to an Account shall be governed by the specific Account agreement and this section shall not apply.
You are responsible for all Reversal Liability, claims, fees, fines, penalties, and other liabilities incurred by Synapse, Bank, other Synapse users, a Platform, or third parties arising from your breach of these Terms of Service or your use of the our services. You agree to reimburse Synapse, Bank, other Synapse users, Platforms, or third parties for any and all such liability.
If we determine, in our sole discretion, that you may have breached these Terms of Service, that you or your account activity presents risk or security concerns, or if we are unable to verify your identity, we may take actions to protect Synapse, Bank, Platforms, our users, or other third parties from Reversal Liability, claims, fines, penalties, and any other liability. These actions may include, but are not limited to, the following:
for your benefit for up to 90 days;
iii. Taking action as set out in the “Reversals”
Section to recover amounts that you owe;
contacting the financial institution associated
with your Bank Account(s), and/or warning other
Synapse users, law enforcement, or other impacted
third parties of your actions;
vii. Taking legal action against you.
Synapse’s services are based in the United States of America. We make no claims whether these services can be appropriately used outside of the United States. If you access our services from outside of the United States, you do so at your own risk. You are solely responsible for ensuring compliance with local laws.
We reserve the right, at our sole discretion, to restrict, suspend, or terminate these Terms of Service and your access to all or any part of our services, at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of our services at any time without prior notice or liability.
If you wish to terminate your use of the services and the Terms of Service, email us at firstname.lastname@example.org. However, if you terminate the Terms of Service with Synapse, this will result in
your Account Agreement being terminated and may impair your ability to use Platform’s services. You accept sole responsibility and any liabilities resulting from an impairment of Platform’s services or termination of your agreements with Platform, to the fullest extent permitted by law.
If you wish to terminate your agreement with Platform or your Account, you must notify the parties of such agreements in accordance with such agreements.
To the fullest extent permitted by law, these Terms of Service, notices and other communications (collectively, “communications”) from Synapse to you regarding these Terms of Service may be provided to you electronically via Synapse, Bank, or Platform (on behalf of Synapse), and you consent and agree to receive those communications in an electronic form. Electronic communications may be posted on the page you are on now and the pages within the Platform’s website or application, pages within the Synapse website (https://synapasefi.com/) or applications, and/or delivered by Synapse, Bank, or the Platform (on behalf of Synapse) to your email address(es) provided to Platform and us. You may download or print a paper copy of any electronic communication and retain it for your records. All communications in electronic format will be considered to be “in writing,” and to have been received no later than twenty
four (24) hours after posting or dissemination, whether or not you have received or retrieved the communication. Synapse reserves the right to provide communications in paper format. You agree to give us notice of any change of your postal or email address.
Your consent to receive communications electronically is valid until you revoke your consent by notifying us of your decision to do so. If you revoke your consent to receive communications electronically, Synapse may terminate your right to use the services under these Terms of Service and, as a result your ability to use the Bank or Platform services, and you accept sole liability for resulting from an involuntary termination of the Bank’s or Platform’s services, to the extent permitted by law.
You may give notice to Synapse by emailing Synapse at email@example.com.
“Business Day” for the purpose of these Terms of Service means every day is a business day except Saturdays, Sundays, and federal and state holidays.
Synapse may revise these terms of these Terms of Service at any time without notice. By using the Platform’s or Bank’s services, Synapse services or website, you are agreeing to be bound by the then current version of these Terms of Service and any amendments to the Terms of Service upon your continued use of our services.
PARTS OF THIS SECTION IS IN ALL CAPS TO ENSURE YOU TAKE THE TIME TO READ IT AS IT AFFECTS THE SERVICIES OFFERED TO YOU AND YOUR RIGHTS.
THE SERVICES UNDER THE TERMS OF SERVICE, SYNAPSE’S WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF TITLE, MERCHANTABILITY, NON
INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.
THE SYNAPSE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED, OR STATUTORY. USE OF THE SYNAPSE SERVICES IS AT YOUR OWN RISK. SYNAPSE, BANKS, AND OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND SUPPLIERS, SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER SYNAPSE NOR BANK HAVE CONTROL OF, OR LIABILITY FOR, ANY PRODUCTS OR SERVICES OFFERED BY PLATFORMS OR THAT ARE PAID FOR USING OUR SERVICES AND CANNOT ENSURE THAT ANY PLATOFORM OR OTHER THIRD PARTY YOU TRANSACT WITH WILL COMPLETE THE TRANSACTION. NEITHER SYNAPSE NOR BANK REPRESENT OR WARRANT THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS, BE CONTINUOUS, UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SYNAPSE OR THROUGH OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. NEITHER SYNAPSE NOR BANK SHALL BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS OR SYSTEM FAILURES THAT MAY AFFECT THE PROCESSING, COMPLETION, OR SETTLEMENT OF OUR SERVICE TRANSACTIONS. THIS DISCLAIMER OF WARRANTY SECTION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION
SYNAPSE MAKES NO REPRESENTATIONS OR WARRANTIES RELATING TO YOUR FUNDS OR ACCOUNT BALANCES INCLUDING FEDERAL DEPOSIT INSURANCE CORPORATION (“FDIC”) INSURANCE COVERAGE OR SECURITIES INVESTOR PROTECTION CORPORATION (“SPIC”) INSURANCE COVERAGE. SUCH REPRESENTATIONS AND WARRANTIES MAY BE FOUND IN THE SPECIFIC ACCOUNT AGREEMENT OR AGREEMENT WITH YOUR PLATFORM. UNLESS NOTIFIED OTHERWISE BY SUCH AGREEMENTS, YOUR ACCOUNT BALANCES MAY LOSE VALUE IN THE EVENT BANK OR BROKER DEALER ENTERS A RECEIVERSHIP.
You understand and agree we will not be held responsible for any losses or damages resulting from suspension of service due to extraordinary events or circumstances beyond our control. In such an event, Synapse or Bank may suspend the services and access to your Account held by Bank or Platform for your benefit.
IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE SYNAPSE’S, BANK’S, PLATFORM’S SERVICES OR WEBSITES OR PHONE APPLICATIONS OR CONTENT THEREIN WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify and hold harmless Synapse and their respective officers, directors, employees, agents and suppliers (collectively “Disclaiming Entities”) from and against any third party claim, suit, demand, loss, liability, damage, action, proceeding or suits and related liabilities, damages, settlements, penalties, fines, costs or expenses (including reasonable attorneys’ fees and other litigation expenses) arising out of or relating to (i) your breach of any provision of these Terms of Service; (ii) your actions and omissions in connection with your accounts or our services; (iii) our actions and omissions, provided that they are taken/omitted in accordance with this Terms of Service or your instructions; or (iv) your violation of any laws and regulations; or (v) your negligent or reckless act or omission or willful misconduct of your employees, contractors, or agents. This provision shall survive the termination of these Terms of Service.
Any controversy or claim arising out of or relating to these Terms of Service, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrators may be entered in any
court having jurisdiction thereof. In any arbitration arising out of or related to the Terms of Service, the arbitrators will award to the prevailing party, if any, the costs and attorneys’ fees reasonably incurred by the prevailing party in connection with those aspects of its claims or defenses on which it prevails, and any opposing awards of costs and attorneys’ fees awards will be offset.
No class actions or similar process, and no joinder or consolidation of any claim with a claim of any other person or entity, shall be allowable in arbitration, without the written consent of both parties. The arbitrator shall have no authority to entertain any claim on behalf of a class, group, person, or entity who is not a named party to the arbitration, nor shall any arbitrator have authority to make any award for the benefit of, or against, any class, group, person, or entity who is not a named party to the arbitration. In the event that there is a dispute about whether limiting arbitration to non-class proceedings, or to the named parties, is enforceable under applicable law, then that question shall be resolved by a court rather than by an arbitrator; and to the extent it is determined that resolution of a claim must proceed on a class basis, it shall so proceed in a court of competent jurisdiction rather than in arbitration.
The place of arbitration shall be San Francisco, CA, except to the extent, the arbitration involves Bank and/or your Account, or a third party service provider of Synapse as party to the dispute, then Synapse may in its sole discretion move the place of arbitration to the location of such arbitration proceedings to which you have previously agreed to in such agreements (See, your specific Account Agreement Arbitration sections for more information of place of arbitration).
ARBITRATION WITH RESPECT TO A CLAIM IS BINDING AND NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION THE PARTIES WILL NOT HAVE THE SAME RIGHTS THAT APPLY IN COURT, SUCH AS THE RIGHT TO A TRIAL BY JUDGE OR JURY AND THE RIGHT TO PARTICIPATE OR BE REPRESENTED IN PROCEEDINGS BROUGHT BY OTHERS SUCH AS CLASS ACTIONS OR SIMILAR PROCEEDINGS. IN ADDITION, THE RIGHT TO DISCOVERY AND THE RIGHT TO APPEAL MAY ALSO BE LIMITED OR ELIMINATED IN ARBITRATION. ALL OF THESE JUDICIAL RIGHTS ARE WAIVED WITH RESPECT TO CLAIMS THAT THE PARTIES ELECT TO ARBITRATE.
All claims, findings, and settlements under this “Binding Arbitration” shall be confidential information of Synapse. You shall not disclose or reveal to employees, agents, Platform, or other third parties unless such information is already publicly available. Due to the unique nature of the confidential information, monetary damages may be inadequate to compensate us for your violation or threatened violation may cause irreparable
injury to us and, in addition to any other remedies that may be available, in law, in equity or otherwise, we shall be entitled to seek injunctive relief against the threatened breach of confidentiality or the continuation of any such breach by you.
The Terms of Service are governed by the laws of the State of California. You agree to submit to the exclusive personal jurisdiction of the state and federal courts in the State of California except as detailed in the “Binding Arbitration” Section. If any provision of these Terms of Service is found to be invalid by a competent court, the invalidity of such provisions shall not affect the validity of the remaining provisions. Likewise, if we choose to terminate any provision in accordance with the termination provision, that termination shall not affect the termination of other provisions.
If we fail to act on, or enforce, any provision in the Terms of Service, this shall not be construed as a waiver of that, or any other, provision. We will only grant waivers to specific provisions, for specific instances, in writing. The Terms of Service constitute the entire agreement between you and us with respect to this website and supersedes all previous or contemporaneous agreements. The section headings are merely provided for convenience and shall not be given any legal import. You may not assign your rights and obligations under these Terms of Service. The Terms of Service will inure to the benefit of our successors, assignees, licensees and sublicensees.